Sparrow privacy policy
This policy covers Sparrow Customer (Sparrow) and Sparrow Vendor, operated by Imagine Solutions. It explains the information used by the apps and the choices available to you.
Who is responsible for your information?
Imagine Solutions operates Sparrow. For privacy questions, access or correction requests, or account deletion, contact info@imaginesol.com or +20 107 051 0519. Our website is www.imaginesol.com.
Information used by Sparrow
- Accounts and phone verification
- Your name, phone number, account identifier, country, language and profile details; email where supplied; sign-in credentials and verification records, including one-time codes and their expiry. These support registration, sign-in and account management. Phone verification depends on the authentication service available for your app version.
- Location and maps
- Device coordinates when you grant location permission, selected pickup and destination coordinates and addresses, and vendor location and service-area information. These support address selection, route display and matching shipment requests with vendors. You can change location permission in device settings; location-dependent features may then be unavailable.
- Shipments and journeys
- Pickup and delivery contact numbers, addresses, shipment descriptions and categories, weight, vehicle and loading requirements, floor information, scheduling details, offers, prices, journey status and history. If you supply another person's contact details, make sure you are authorized to do so.
- Images and documents
- Images you select for shipment or support features, where upload is available, and vendor verification documents and profile or vehicle images you submit. Camera, photo-library or file access is used for the content you choose. Avoid including unrelated people, documents or sensitive information in uploads.
- Vendor information
- Vendor service choices, coverage, availability, vehicle type, registration number, make, model, year and expiry details, and submitted verification documents. Where payment details are entered, these include the payment method, bank and account number or electronic-wallet provider and phone number. Recording these details does not itself mean a payment has been processed.
- Ratings, messages and support
- Ratings and feedback associated with requests, support ticket details and correspondence. Where the vendor chat feature is used, message text or images are associated with a request, sender identifier and timestamp.
- Notifications and technical records
- Push-notification device tokens and message data support service updates. The apps store account/session information and preferences on your device. Backend error and operational records can include account or request identifiers and details of a failed operation.
How information is used and shared
Information is used to operate accounts, arrange shipments and vendor offers, manage journeys and vendor verification, deliver updates, record ratings and respond to support requests. Request, contact, location and vendor details are exchanged through the service where needed for quoting and carrying out a shipment.
Service providers process information for the features they support:
- Microsoft services: the Sparrow backend uses Microsoft Dataverse for business records and SharePoint for uploaded vendor documents. Azure hosts backend services.
- Google Maps and device geocoding services: maps, address lookup and routing use location or address information.
- Google Firebase Cloud Messaging: device tokens and notification data support app notifications. Apple devices also use Apple's push-notification infrastructure.
- Google Cloud Firestore and Firebase Storage: the vendor chat feature uses these services for messages and uploaded chat images.
- Website and email: this website is hosted on Netlify. Visiting it involves standard connection information such as your IP address and requested page. Email requests are handled through Imagine Solutions' email service. These Sparrow pages do not submit a web form; an email link opens your email application and you choose whether to send it.
Provider processing locations depend on the service configuration and may be outside your country. Contact us if you need information about a particular service or transfer. An SMS delivery provider has not yet been enabled for production phone verification; this policy will be updated when that service is introduced.
Your choices
You can control location, camera, photo and notification permissions in device settings, and contact us to request access to, correction of, or deletion of your information. Disabling notifications may prevent alerts; check the app for shipment status. Signing out or uninstalling the app does not delete the account or server records.
Retention and account deletion
Account and related service records remain in the service unless a deletion process is completed. To request deletion of either account type, follow the Sparrow account deletion instructions. Requests require verification of account ownership. Opening that page or sending a request does not immediately erase data.
Shipment, payment, dispute, verification or security records may need to be retained where a specific legal obligation or unresolved matter requires it. A retention exception does not apply automatically to all account data. Ask us to identify the affected records, reason and applicable period for your request. A fixed retention schedule and deletion completion period have not yet been published; do not assume a particular automatic deletion date. Copies held by service providers or in backups may require separate handling.
Policy changes and contact
Updates will appear on this page with a revised date. For questions about Sparrow data or this policy, contact Imagine Solutions at info@imaginesol.com or +20 107 051 0519.