Delete your Sparrow account

Request deletion of your Sparrow Customer or Sparrow Vendor account and associated personal data through Imagine Solutions. You can make a request without signing in or reinstalling the app.

This is a request, not instant deletion. The email buttons open a draft in your email application. Review and send it to submit your request. This page does not automatically change your account.

1. Send your request

Request Customer deletion Request Vendor deletion

If email does not open, write to info@imaginesol.com with the subject Sparrow account deletion request. Include:

Your account type: Customer, Vendor, or both.
The registered phone number, including country code, and the name on the account.
An email address where you can receive a reply.
A clear request to delete your account and associated personal data.

If you use both apps, specify both accounts. If you cannot access the registered phone number, say so in your request. For help, call +20 107 051 0519.

2. Verify ownership and agree the next steps

Account ownership must be verified before data is removed. Do not send your password, one-time sign-in codes, full bank details or identity-document images in your initial email. Ask support for an appropriate verification method if more information is needed.

Mention any active shipment, unpaid balance or unresolved dispute so support can explain its handling separately from the rest of your request. Uninstalling Sparrow, signing out, or disabling notifications does not delete your account.

3. Confirm the scope of deletion

Your request covers the account profile and associated personal data. For Customers this includes contact and saved location details, shipment-related personal information, submitted images, ratings and support records. For Vendors it also includes vendor profile and service details, vehicle and verification documents, payment details, location records and chat content where used. Device notification registrations should be included in the review.

Data may exist in more than one service. Ask support to confirm which records have been deleted or anonymized, which remain, and whether any provider or backup copies need further processing. Account deactivation alone is not confirmation that personal data has been deleted.

Information that may need to remain

Specific shipment, transaction, dispute, verification or security records may need to remain where a legal obligation or unresolved matter requires them. This is not a blanket exception for all your data. Support should identify the records concerned, why they are needed and their applicable retention period. No particular statutory retention period is claimed here.

Processing time and follow-up

A fixed deletion turnaround has not yet been published. Ask Imagine Solutions to confirm receipt and provide an expected completion date after verification, including any reason for delay or retention. Keep your email correspondence and contact info@imaginesol.com or +20 107 051 0519 to follow up. Your account is not confirmed deleted until you receive confirmation.

Read the Sparrow privacy policy for information about the data and services involved.